Geisha Newcastle, new till system by Octo-POS with a Dojo card machine integrated

Octo-POS Unveils the Recipe for Success at Geisha Restaurants

In the bustling culinary landscape of Newcastle, Geisha Restaurants stand as a shining example of excellence, with two distinct establishments: Geisha Italia & Tapas and Geisha Asia. These beloved restaurants have captured the hearts of Newcastle. Seeking to elevate their operational efficiency, Geisha turned to Octo-POS for a comprehensive solution that could seamlessly manage their unique requirements.

The Challenge: Enhancing Efficiency from Front to Back

Geisha Restaurants approached Octo-POS with a specific goal in mind: improving operational efficiency both at the front of house and behind the scenes in the office. Their existing card machines had proven to be a challenge to reconcile due to their lack of integration. Additionally, the absence of an integrated takeaway platform added complexity to the management of two separate systems.

The Octo-POS Solution: Integrated Card Machines by Dojo

With Geisha’s needs in mind, Octo-POS implemented a game-changing solution through our trusted partners at Dojo. The installation and integration of 8 Dojo Go machines brought forth a new era of efficiency, combining Pay-at-Counter and Pay-at-Table technology.

  • Pay-at-Counter streamlined the payment process at each bar. Working in harmony with the TouchPoint system by ICRTouch, payments are effortlessly sent to the card machines with a simple press of a button. This seamless integration eliminates the possibility of mis-keyed amounts and expedites the transaction, significantly improving accuracy and speed.
  • Pay-at-Table provided the team with the ability to print bills, split checks, add gratuities, and take payments directly from the card machine. There’s no need for manual input at the till; successful payments are finalised on the till system remotely. This innovation eliminates the need for floor staff to constantly return to the bar for transaction finalisation, resulting in faster service and more table turnovers during peak hours. Both Pay-at-Counter and Pay-at-Table have not only accelerated service but also streamlined the reconciliation process, making it more accurate and efficient.

The Octo-POS Solution: TouchTakeaway

Geisha Restaurants had developed their own takeaway system, but its lack of integration with the till system created a cumbersome operational challenge. Octo-POS has deployed TouchTakeaway by ICRTouch, a 0% commission, integrated food ordering platform. This new system allowed the Geisha team to manage everything, from inventory and pricing to product descriptions and allergen information, all from a single, user-friendly back-office system. As it is integrated with the current till system, staff training for the new system was very minimal as the team – both front & back of house were already comfortable with the system. Unlike other takeaway platforms – TouchTakeaway requires no additional hardware, and by utilising the web app – Commander, the team can manage orders at the front desk, as well as the till.

Contact Octo-POS Today

Geisha Restaurants’ success story is a testament to the power of Octo-POS solutions. If you’re looking to enhance efficiency, streamline operations, drive sales, and join the ranks of our satisfied clients, don’t hesitate to reach out for a free consultation.

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Making payments effortless
Octo-POS have partnered with Dojo to offer seamless integrated payments. Combining the latest technology with award-winning customer support
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ICRTouch Authorised Partner
As a leading software development company, ICRTouch doesn’t have a direct sales team. Instead it creates an effective Partner Network of companies that are proven to offer great service and support. We’re proud to be an ICRTouch Authorised Partner, able to provide advice, install and support of the ICRTouch product ecosystem.
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