Streamlining Takeaway Orders with CollectionPoint by ICRTouch – A Success Story from Octo-POS

In today’s fast-paced hospitality industry, businesses need to constantly adapt and find innovative solutions to stay ahead. We at Octo-POS, a leading provider of hospitality point-of-sale solutions, recently helped one of our busy hotel clients streamline their takeaway orders and improve customer experience with CollectionPoint by ICRTouch. The results were impressive, making it a success story worth sharing.

The hotel client had recently added takeaways as a new revenue stream and was already using TouchTakeaway, a solution deployed by Octo-POS, to manage their orders. However, the client expressed to Octo-POS account manager, James, that the system was becoming overwhelmed with the increasing volume of orders, resulting in delays and confusion for both staff and customers.

Recognizing an opportunity to improve the process, James suggested deploying CollectionPoint – the onscreen order status and broadcasting system developed by ICRTouch. The client agreed, and Octo-POS swiftly installed a customer-facing screen at the order pick-up point.

The results were remarkable. When an order was ready for collection, the team could simply send the order number to be broadcasted on the CollectionPoint screen, similar to the way Argos announces order availability. Customers could then easily see when their order was ready for pick-up, eliminating the need for staff members to locate and notify customers individually.

The impact of CollectionPoint was two-fold. Firstly, it streamlined the new revenue stream of takeaways, reducing delays and confusion, and improving the overall customer experience. Customers appreciated the real-time updates and the convenience of knowing exactly when their order was ready for collection.

Secondly, CollectionPoint helped with staff shortages, a common challenge faced by many hospitality businesses today. With customers coming to the order pick-up point when notified by the CollectionPoint screen, staff members were no longer burdened with the task of locating customers for their orders. This allowed them to focus on other important tasks, resulting in improved operational efficiency and productivity.

The success of the CollectionPoint deployment by Octo-POS at the hotel client showcases the power of innovative technology in solving real-world challenges faced by the hospitality industry. By leveraging CollectionPoint’s onscreen order status and broadcasting system, the client was able to streamline their new revenue stream, enhance customer experience, and optimize their operations.

Octo-POS continues to be at the forefront of providing cutting-edge solutions to its hospitality clients, helping them stay ahead in a competitive market. If you’re looking to optimize your takeaway operations, add a new revenue stream or enhance your hospitality point-of-sale solutions, consider partnering with Octo-POS and leveraging the power of ICRTouch.

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Making payments effortless
Octo-POS have partnered with Dojo to offer seamless integrated payments. Combining the latest technology with award-winning customer support
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ICRTouch Authorised Partner
As a leading software development company, ICRTouch doesn’t have a direct sales team. Instead it creates an effective Partner Network of companies that are proven to offer great service and support. We’re proud to be an ICRTouch Authorised Partner, able to provide advice, install and support of the ICRTouch product ecosystem.
Software Ecosystem
A flexible solution to sell and manage tickets
Simplify ticket sales with a comprehensive Ticketing solution that combines multi-channel sales with unlimited ticket types. With intelligent reporting and extra customisation, the multi-channel system integrates seamlessly with ICRTouch’s EPoS ecosystem.
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Fast food ordering via a mobile device
Generate more revenue with online webshop ordering for delivery or click and collect thanks to TouchTakeaway. ICRTouch’s online ordering platform integrates seamlessly into your EPoS; all with 0% commission.
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Intelligent business management software
Gain real-time insight into your business performance with TouchOffice Web, the back-office management and reporting software from ICRTouch. The powerful cloud-based tool gives you complete control; anytime, anywhere; helping you make the right, intelligent decisions for your business.
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It's Better Connected
The ICRTouch ecosystem integrates with HMRC-recognised accounts packages to save you both time and money. Avoid frustrating reporting and reconciliation and instead, send your sales information directly from TouchOffice Web to HMRC – making tax easy, reducing administration hours and minimising mistakes
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Interactive kitchen management display
Revolutionise the way food orders are processed with TouchKitchen, the intuitive kitchen order management solution. From starters through to dessert, customer orders are organised neatly, and clearly displayed on a screen within the kitchen for easy order management, with no need for paper and print outs.
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The paperless solution to at-table order taking
Empower your employees and raise the customer experience bar with PocketTouch, the intuitive hand-held EPoS software from ICRTouch. Not only does it give you a paperless solution to taking food and drink orders, it’ll also reduce mistakes and increase your table turnover.
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